Frequently Asked Questions
Everything you need to know about CRAFTD London jewelry, shipping, and service.
What materials are used in CRAFTD London jewelry?
Our pieces are crafted using premium 316L stainless steel and plated in real 18K gold or silver. They are designed to be water, sweat, and heat resistant, ensuring they never green or tarnish.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK. For international orders, delivery times range from 7-14 business days depending on your location and chosen shipping method.
Does the jewelry come with a warranty?
Yes, every CRAFTD piece is backed by a Lifetime Warranty. If your jewelry fades, breaks, or tarnishes through normal wear, we will replace it for free.
What is your return policy?
We offer a 14-day return policy from the date you receive your order. Items must be in their original, unworn condition with all packaging included to be eligible for a refund.
Will your jewelry irritate sensitive skin?
No. All of our jewelry is hypoallergenic and 100% nickel-free. It is safe for all skin types and will not cause irritation or skin discoloration.
How should I care for my jewelry?
While our pieces are highly durable, we recommend wiping them down with the provided microfiber cloth after wear and storing them in your CRAFTD pouch to maintain their original shine.